Correct a Prepayment Received for the Wrong Customer

This FAQ will go over how to correct a prepayment received for the wrong customer.

Prepayment Not Deposited

If the prepayment has not been deposited yet, simply unpost the prepayment and select the correct the customer ID.

Prepayment Deposited

If it has been deposited then follow the steps below.

1. Open the prepayment and click “Returned Payment”

2. Then choose the “Error” type. This will create a reversing prepayment for the original customer.

3. Ensure the error prepayment is posted. Its ID will be the same as the original prepayment, but with “-ERR” added at the end.

4. Create a new prepayment for the correct customer and post it.
5. Create a receivable for the incorrect customer and mark the original prepayment and the error prepayment to be paid – the net should be $0.

6. Create a new deposit and select both the newly-created prepayment for the correct customer and the error prepayment for the incorrect customer. These will be equal and opposite and net to a $0 deposit.
7. Post the deposit.