Paradigm Mobile: Delivery
This FAQ will go over the Delivery feature in Paradigm Mobile, also sometimes called the Driver App. More information on the app can be found here: Paradigm Mobile: Overview
Home Menu
From the Paradigm Mobile App home screen, tap the “Delivery” button to view the options.
Trip Page
Swipe to the right on a stop to display the button on the left to call the customer.
- Deliveries for the given date and for the driver assigned to the user that is signed in will be shown in the “Open” list.
- Completed deliveries will be shown in the “Completed” list.
- Clicking the Google Maps button will plot the entire trip.
Delivery Details
Delivery Details Page
Tapping on a stop will display the delivery details. Some of the key buttons on this page are:
- Signature / Pencil Icon
- Add Pictures / Camera Icon – This will open the camera to take pictures, which will be attached to the order.
- Add Videos / Video Icon – This will open the camera to take videos, which will be attached to the order.
- Mark Complete / Checkmark Icon
- Add Address Note / Plus Icon – Tap the plus button to add an address note to the Address List.
- Address Notes / Pencil Icon – Click the pencil icon to view and edit the notes.
- Order Items / Down Arrow – This will display a list of the items on the order.
Signature
Tapping on the Signature button opens the signature form. Once complete, tap the checkmark icon button in the top right corner of the window.
Mark Order Complete
- This will mark the order as complete and will display the pop up show below. Verify the information and then tap “Mark Complete”.
- If the stop is marked as having damage, an email will be sent to the dispatcher email address set in Dispatching Settings. (To send this email, the “ParadigmAPI” user must be set up to email from Paradigm.)
- The trip stop will be marked as completed. This will be shown in the Trip Info screen in Paradigm.
Address Notes
- This can be used to record jobsite information such as entry codes, drop off locations, or people that should be called at the time of delivery.
SMS
- This will open a prompt to send a text to the customer. The suggested messages can be customized, contact Paragon if you would like to change them.
Pictures
- Pictures taken in the “Delivery” form will be attached only to the order.
- Pictures take in the “Trip” form will be attached to only the trip.
Adding Attachments
- Scrolling down will show the signature on the order and the attachments. Tap on the signature field to view the signature and click the green plus button to add an attachment.
- Videos can also be attached.
Delivery Settings
Listed below are settings for deliveries that can be changed for the Paradigm Mobile App. Contact Paragon if you would like to configure any of these settings.
- Driver Paperwork – This setting can control whether or not the trip is displayed in the app before the driver paperwork is printed.
- SMS Message Templates – Standard templates can be added that appear on the trip screen that allow the driver to select a message and text it to the customer. These messages can be customized, an example would be “I will be there in 1 Hour”.
- Terms Messages – Messages can be configured on a per Order Terms basis to display a message to the driver. For example if the order terms were COD, a message for the driver could be displayed that said “Payment Must Be Collected Before Unloading”.
- Signing Terms and Conditions – A Terms and Conditions Message can be set up. This will appear in the trip Signature screen. Example: “By Signing, You agree that all items were received in good condition”.
- Typed Signature: If this option is enabled, a typed name is required after collecting a signature.