Email templates can be found by going to System > Email Templates.
From there, choose a template from the dropdown to edit or click the “Add” button to create a new one.
The insert tag allows for a value to be entered in the email that will change based off of the customer ID, transaction, and etc. To use a tag, select one from the drop down and click the blue link button to insert it into the email. It will be inserted into the email surrounded by brackets e.g. “[TransactionID].
Using an Email Template
When creating an email, a template can be applied by selecting one from the drop down at the top.